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Terms of Service ➜

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Privacy Policy ➜

Delivery & Returns ➜

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Delivery & Return Policy

At SuperGood, we want you to have a smooth and enjoyable experience from when you place your order to when your items arrive. Our Delivery & Return Policy outlines how we ship, when you can expect your products, and how to request returns or exchanges if you need them.

Last Updated: 4/6/2025

1. Order Processing & Delivery

1.1 Order Confirmation

  • After placing an order, you’ll receive an email confirming your purchase and summarizing your order details.
  • If you do not receive a confirmation email within 24 hours, please get in touch with us at orders@supergood.food.

1.2 Processing Time

  • Orders typically process within [1-3 business days] after payment is confirmed. Processing times may be slightly longer during peak seasons or special promotions.

1.3 Shipping Methods & Costs

  • We ship via [e.g., USPS, UPS, FedEx] with both standard and expedited options. Shipping costs are calculated at checkout based on your location and the weight of your order.

  • Free shipping promotions may apply on orders over [X dollars].

1.4 Estimated Delivery Times

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days (Delivery times may vary based on your region and carrier availability.)

2. Order Tracking

  • Once your order ships, you’ll receive a tracking number via email. This allows you to monitor your package’s progress until it arrives at your doorstep.
  • If you encounter any issues or your tracking information hasn’t updated in 3-5 business days, don’t hesitate to contact us.

3. Returns, Refunds & Exchanges

3.1 Return Window

  • We accept returns within [30 days] of the delivery date for most items, provided they are unused, unaltered, and in their original packaging.

3.2 Non-Returnable Items

  • Certain perishable or consumable goods (e.g., opened food or beverage products) may not be eligible for return unless damaged or defective upon arrival.
  • Please review product descriptions or contact us with questions about items.

3.3 How to Initiate a Return

  • To start a return, email us at orders@supergood.food with your order number and reason for return. We’ll provide a return authorization and instructions.

3.4 Refunds

  • Once we receive and inspect your returned item(s), we’ll notify you of the status.
  • If approved, your refund will be processed to your original payment method within 5-7 business days.
  • Any shipping costs paid are non-refundable unless we shipped an incorrect or damaged item.

3.5 Exchanges

  • Need a different product or a replacement for a damaged item? Contact us at orders@supergood.food. We’ll help you exchange or reorder, based on availability.
  • If your exchange item is out of stock, we can process a refund or suggest an alternative item.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, please email us at orders@supergood.food within 48 hours of delivery. Please include your order number and photos of the damage, and we’ll arrange a replacement or refund.

5. Missing Packages

  • If tracking shows your package as delivered, but you can’t locate it, first check with neighbors or your local carrier office.
  • If the package is still missing, contact us at orders@supergood.food, and we’ll do our best to help locate or replace the order.

6. Customer Support

If you have any issues or questions related to your order, please reach out:

  • Email: orders@supergood.food
  • Hours: 7am EST to 6pm EST

We value your satisfaction and strive to make every transaction a positive experience.